Medical Records
Medical Records
Your Medical Records
You can access your medical records online any time through our patient portal. Your patient portal account includes test results and other details about your medical care.
Who Can Request Medical Records?
- Patients (requesting their own medical records)
- Parents/legal guardians of children under 18 years old
- Caregivers with power of attorney
- Estate executors of deceased patients (executor paperwork must accompany the record request form)
Requesting Records from Joslin Diabetes Center and BIDMC Joslin Diabetes
Medical records are available for 20 years after the patient's discharge or final treatment. To obtain a copy of a medical record, an authorization to release protected health information must be properly filled out.
How To Request Medical Records
To request medical records, you may choose one of the following methods:
- Complete the Patient Online Access Form, OR
- Fax the Authorization to Release Protected Health Information form to 866-710-0132, OR
- Mail the Authorization to Release Protected Health Information form to:
Beth Israel Deaconess Medical Center
Attn: Medical Records
Rabb Building, Basement, Room 014
330 Brookline Avenue
Boston, MA 02215
Note: If faxing the authorization form, please include the Joslin Fax Cover Sheet.
Records will be delivered to the email, fax or mailing address specified on the authorization.
If you have any questions, call Sharecare Services at 855-633-9024. Find additional contact options here, including how to request a status update.
To request medical records, please submit both of the following:
- A letter of request
- A completed Authorization to Release Protected Health Information form
You may submit these materials in one of two ways:
- Upload to the Requestor Submission Portal
Portal Instructions are available here.
OR - Fax to 866-710-0132
Important: Do not upload or fax subpoenas or court orders. These must be mailed to:
Beth Israel Deaconess Medical Center
Attn: Medical Records
Rabb Building, Basement, Room 014
330 Brookline Avenue
Boston, MA 02215
Fees for Medical Records
We reserve the right to charge a reasonable, cost-based fee for producing and mailing copies of medical records, in accordance with HIPAA 45 CFR,164.524.
The exact fee depends on the volume of records and the delivery method requested. At no time will the fee exceed the limits set by Massachusetts law (MGL Chapter 111; Section 70).
The fee structure follows Massachusetts law (MGL Chapter 111; Section 70).
Special Medical Record Requests
To request copies of X-ray, MRI, nuclear medicine or other imaging, please follow the Department of Radiology instructions under the "Obtaining Copies of Your Images" section.
For certified copies, please contact the City of Boston, Registry Division.
Records from Other BILH Locations and Affiliates
To request medical records from other Beth Israel Lahey Health locations or affiliated physician groups, please contact the appropriate organization directly:
- Beth Israel Deaconess Hospital–Milton
- Beth Israel Deaconess Hospital–Needham
- Beth Israel Deaconess Hospital–Plymouth
- Harvard Medical Faculty Physicians (HMFP)
For medical records from other BILH locations not listed above, please visit the Beth Israel Lahey Health Medical Records page.
