Billing & Financial Services
We want to make the financial process as simple as possible for you — so you can focus on your care
About Billing at Joslin Diabetes Center
Joslin Diabetes Center clinics operate under the hospital license of Beth Israel Deaconess Medical Center (BIDMC).
As a result, patients receiving care at Joslin may receive more than one bill, depending on the services provided:
- BIDMC bills for hospital or facility-related services.
- Harvard Medical Faculty Physicians (HMFP) bills for professional services provided by clinicians.
Each bill reflects different components of your care and should be reviewed separately.
Patient Rights & Billing Policies
You have the right to receive care regardless of your ability to pay. BIDMC complies with applicable federal and state regulations related to billing, financial assistance, and patient rights.
BIDMC policies include financial assistance policies, non-discrimination, and patient rights statements. These policies apply to care provided at Joslin Diabetes Center under BIDMC’s hospital license.
For more information, visit the BIDMC Billing & Financial Services page.
Paying Your Bill
Patients receiving care at Joslin Diabetes Center may receive bills issued by BIDMC and/or HMFP. Payment options, billing statements, and account management are handled through BIDMC’s billing systems.
- Paying Your Bill (BIDMC)
- Guest Pay (MyBILH Chart)
- Cost Estimates:
Financial Assistance
Financial assistance programs are available for eligible patients receiving care at Joslin Diabetes Center.
BIDMC offers financial assistance to qualifying Joslin patients based on income and other criteria. Applications, eligibility guidelines, and supporting documentation requirements are administered through BIDMC.
Learn more or apply for financial assistance:
Billing Questions & Support
Questions about bills for care received at Joslin Diabetes Center should be directed to BIDMC Billing Services.
- Call BIDMC Billing Services at 781-744-5554.
If your bill was issued by HMFP, the statement will include HMFP contact information for provider-related charges.
Billing FAQs
Billing questions are common, especially when care involves more than one organization. The information below addresses frequently asked questions related to billing for services received at Joslin Diabetes Center.
Joslin Diabetes Center's clinics operate under BIDMC’s hospital license. Depending on the services you received, you may receive:
- A bill from BIDMC for hospital or facility services
- A bill from HMFP for professional services provided by your care team
This is standard for care delivered in hospital-licensed outpatient settings.
The billing statement you receive includes contact information for the organization that issued the bill. Most billing questions related to Joslin Diabetes Center care can be addressed by BIDMC Billing Services.
Yes. Joslin patients may apply for financial assistance programs administered by BIDMC. Eligibility requirements and application details are determined by BIDMC.
